All products are intended exclusively for research and collectors purposes. Not for human consumption. 18+Research use only. Not for human consumption. 18+

Shipping Policy

Last updated 25 October 2026

This policy explains how and when PureChems processes, packs and ships your order, what delivery costs, and what to do if something goes wrong on the way. It forms part of our Terms of Service.

Where we deliver

We ship with tracked services across the European Union. The countries we deliver to are listed in the country field at checkout. If your country is not listed, we are not able to deliver there at present.

Order processing

Orders are usually processed and dispatched within 1 to 3 business days after payment has cleared. Orders placed on a weekend or a public holiday are processed on the next business day.

A card payment clears once the payment processor confirms it. A cryptocurrency payment clears once the transaction has been received and confirmed on the blockchain network you used.

If a product is marked as a pre-order, the date from which it ships is shown on the Site before you place your order.

Carriers and delivery methods

Most orders are delivered by Packeta to your home address, with tracking from dispatch to delivery. For some countries we use other carriers. The delivery methods available for your country are shown at checkout, and you choose one before you pay.

Delivery times

Within the European Union, delivery usually takes 3 to 10 business days after dispatch, depending on the destination and the carrier. These times are estimates, not guarantees. Carrier delays, public holidays, severe weather and customs checks can make delivery take longer.

Shipping costs

The shipping cost depends on your country and the delivery method you choose. It is calculated and shown at checkout, as part of the order total, before you pay.

Discreet packaging

Every order is sent in plain, discreet packaging, with nothing on the outside that shows what is inside.

Tracking

When your order ships, we email you a tracking number so you can follow the parcel until it is delivered. If you have not received a shipping email within 3 business days after payment, check your spam folder and then contact us.

Customs, duties and import rules

For any delivery that crosses a customs border, customs duties, taxes and import fees are the responsibility of the buyer. You alone are responsible for making sure that the products you order may lawfully be imported into, and held in, your country. Some products may be restricted or prohibited in some countries. We are not responsible for parcels that are seized, delayed or refused by customs or any other authority, and no refund is guaranteed in such cases.

Delivery address

Please check your delivery address carefully at checkout. We are not responsible for orders delivered to an incorrect or incomplete address that you provided, and such orders are not eligible for a refund. If you notice a mistake after placing your order, email us straight away. We can change the address only if the order has not yet been handed to the carrier.

Lost, delayed or damaged shipments

  • Not arrived: if your order has not arrived within 14 days of the expected delivery date, or tracking shows it as delivered but you have not received it, contact us and we will investigate with the carrier.
  • Damaged: if your order arrives damaged, keep the packaging, photograph the parcel and its contents, and contact us within 48 hours of delivery, as described in our Refund policy.

For any shipping question, email support@purechems.eu and include your order number.

Research use only

All products supplied by PureChems are sold strictly as research chemicals and reference materials for in-vitro laboratory and research use only. They are not for human or animal consumption, and they are not drugs, foods, cosmetics or medical devices. Nothing on this page is medical advice. See our Research use disclaimer.